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At STUDY GLOBAL CONSULTANTS, we understand that your privacy is important to you. We are committed to meeting your expectations and will comply with all applicable privacy and data protection legislation in relation to your personal information and sensitive information.

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We also know you love the small print, but here’s a summary of how we protect your privacy:

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1. We only collect what we need to help you with your request or provide you with the information that you ask for, personalizing it to your interests.

2. We won’t hang on to your information. If we don’t need it, and you don’t want us to keep it, we’ll delete it.

3. We want you to understand everything we do with your information, so we’ll try our best to explain with no nonsense.

4. No surprises — you decide what and how you hear from us.

5. That goes for everyone. We do not pass your information to third parties for marketing purposes without your knowledge.

The rest of this policy provides you with more details about our privacy and personal information handling practices.

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Who we are

STUDY GLOBAL CONSULTANTS is an organization that assists individuals to study, live and settle overseas. This requires us to collect personal information from you.

Data Controller Contact Details

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STUDY GLOBAL CONSULTANTS INTERNATIONAL (PVT) LTD

Level 37, West Tower,

World Trade Center,

Colombo 01, Sri Lanka.

 

We will endeavour to respond to you within a reasonable time.

 

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How we collect personal information

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We will only collect personal information by lawful and fair means. Personal information may be collected directly from you or your authorised representative or may be collected from a third party, such as a licensee or representative authorised by us to provide services to you. You may supply your personal information to us in person when using our websites, apps and digital tools or communicating with us via social networks and other online channels, e.g. through your Facebook or Twitter identity.

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We do not collect personal and sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any sensitive information, including but not limited to health data, financial details, or government-issued identification numbers. We will always seek your explicit consent before collecting such information.

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When you deal with us, you will need to identify yourself in order for us to provide our services to you, as such we do not accept the use of pseudonyms.

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If you access our websites or apps, we may collect additional personal information about you in the form of your IP address and/or domain name.

 

 

The way in which we use and disclose personal information

We will use or disclose your personal information only for the purposes for which it was collected. We will use or disclose your information for another purpose only if you have consented, or if you would reasonably expect us to do so or as required by law.

We may use your personal information for the purposes of our own direct marketing, however, we will ensure you have the ability to opt-out of future such communications.

We use Facebook Custom and Lookalike Audiences to deliver advertisements to Facebook users based on email addresses, phone numbers and visits to our websites and app. We may use the information we collect from you to display advertisements to our target audience of users.

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Disclosure to others

We may disclose your personal information to overseas recipients such as education institutions located outside your home country, overseas visa agencies, IELTS test centres, professional bodies and commercial organisations, or regulatory authorities when you have sought our assistance to apply for study at those institutions or where disclosure is required for verification purposes.  As such, the location of these overseas recipients would depend on the specific institutions to which you apply or where such verification is required.

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For events or conferences, we may, with your explicit consent, share limited details (such as name or email) with sponsors for marketing purposes. You will have the option to opt in or out when registering for an event.

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This information is stored and accessed only as required to provide our services to you. Where we transfer data to offshore servers, the data is subject to use restrictions and safeguards against unauthorised access.

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The information disclosed to overseas recipients consists of any information you have given us to provide the relevant services. By accepting services from us, you consent to us providing your personal information to the relevant overseas recipient as mentioned above. STUDY GLOBAL CONSULTANTS takes appropriate steps to ensure there are adequate safeguards in place for the transfer of your personal information, including standard protection clauses in our contracts and STUDY GLOBAL CONSULTANTS Data Transfer agreement.

 

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The steps we take to protect and keep secure the personal information we hold

We take reasonable technical and organisational measures to protect the personal information we hold against interference, loss, unauthorised access, use, modification or disclosure, and other misuse.

The steps we take include:

• maintenance of computer technology, people and process-based security measures, for example, firewalls, network security configurations, encryption, use of passwords and other appropriate measures where information is held in electronic form;

• regular updates to security systems and configurations to protect our systems from malicious activity;

• restriction of access to data to only those staff that need access to carry out our business activities;

• Training and ensuring that all our employees are required, as a condition of employment, to treat personal information held by us as confidential.

• However, you should be aware that if you submit information to us electronically, the internet is not a secure environment. We take reasonable steps to provide a secure channel for receiving information but cannot absolutely protect personal information before it reaches us.

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Retention

When the personal information that we collect is no longer required, we will destroy, delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification policy unless we are required by law to retain a copy of the personal information or the information is contained in a Commonwealth record.

 

Your rights

You have the right to seek access to any of your personal information held by us unless there is a valid reason under the Privacy Act or Data Protection Act for us to withhold the information.

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Valid reasons include:

We have reason to suspect that unlawful activity or misconduct of a serious nature has been engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or

Giving access would reveal evaluative information generated within us in connection with a commercially sensitive process.

If your personal details change, or you believe the information we hold about you is incorrect, incomplete or out-of-date, please contact us so that we can correct our records.

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Right to erasure

At your request, we will remove all the data we have for you that we are not required legally to retain.

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Right to restrict processing

You have the right to restrict processing when you have exercised one of the above rights, and it may take some time to process that request. For example, when you contact us to update your details, you have the right to request a restriction until your details are updated.

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Right to withdraw consent

For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by unsubscribing from a message from us, or by contacting info@studyglobalint.com

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Right to object

You can object to the processing of your personal data.

Right to not be subject to automated decisions and profiling

None of our processing activities are purely automated, and no decisions are made without human intervention. There are instances where we process data to analyze or predict behaviour but we will ask you for explicit consent when this processing will involve your personal data.

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Right to data portability

If you have provided us with your personal data with consent or under the contact obligations, you have the right to request the data you have provided to us in a machine-readable format should you decide to move to another data controller.

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Making a request

Requests for access or correction to your personal information or other privacy rights described above should be addressed to info@studyglobalint.com. All requests will be responded to in writing within a reasonable period of time. As part of this process, we will verify the identity of the individual requesting the information prior to providing access or making any changes. If we cannot fulfil your request, we will respond and provide you with an explanation.